Frequently Asked Questions

Please email us at info@viraldine.com if you cannot find an answer to your question.

Friday 9AM - 5PM EST

What is the difference between the.5%, 1%, & 1.5%?

The lower dose of .5% accommodates the age
gap. The .5% can also be used more frequently if needed as well. The 1.5% has
more antiseptic and could cause a slight warming sensation but subsides after a
minute or 2. The 1% is designed for daily use and can be used up to 4 times a
day.

 

All are equally the same -it is just a matter
of age and how frequent you have the opportunity to apply.

What % formulation should I buy?

This is totally up to the buyer - we describe it as sunscreen-the higher requires less applications and the lower can be used more often. The 1% and. 5% not to exceed the recommendation of applications in 24 hours. The .5% can used every 4 hours and accommodates younger ages - up to 5 times in 24 hours. The 1.5% should not exceed 2 doses a day.

What if I have a medical condition?Is it safe to take?

We ask everyone to consult their physician as we do not answer medical related questions.

What happens if My package states delivered but i did not receive it?

We strive to process all orders within 24 hours, excluding weekends and holidays. All express shipping options are available at checkout for you to choose the best option.

If you have a package that is lost, stolen, or misdelivered, please contact USPS or follow the below steps for packages that are purchased uninsured. All priority shipping includes insurance upon shipment.

https://www.shippingschool.com/usps-package-says-it-was-delivered-but-its-not-here-where-is-my-package/https://www.shippingschool.com/usps-package-says-it-was-delivered-but-its-not-here-where-is-my-package/

**International orders ** Please order knowing there could be issues such as delay in customs. We are also looking for international distribution so customers can get their parcel quicker.

Domestic orders have been reaching their destinations in the given shipping time thus far. We will continue to update.

Express orders are not overnight - they are 36 to 48 hour guarantee delivery, depending on location. If your package is not delivered on time, please contact USPS to file a claim for your shipping paid. Viraldine is not responsible for lost, misdelivered, or stolen packages that are purchased uninsured.

**WHAT IF I HAVE AN ISSUE WITH AN ORDER?Email us, please. We do everything we can to ensure customer confidence and satisfaction. We can be reached M-F 9AM to 5PM EST 1-866-259-6863 or via email info@viraldine.com . If you leave a message, we will get right back to you.

What if I have an issue with an order?

Email us, please. We do everything we can to ensure customer confidence and satisfaction. We can be reached M-F 9AM to 5PM EST 1-866-259-6863 or email info@viraldine.com. If you leave a message, we will get right back to you

How long does shipping & Processing Take ? What happens if My package states delivered but i did not receive it?

We strive to process all orders within 24 hours, excluding weekends and holidays. All express shipping options are available at checkout for you to choose the best option.

If you have a package that is lost, stolen, or misdelivered, please contact USPS or follow the below steps for packages that are purchased uninsured. All priority shipping includes insurance upon shipment.

https://www.shippingschool.com/usps-package-says-it-was-delivered-but-its-not-here-where-is-my-package/

*International orders * Please order knowing there could be issues such as delay in customs. We are also looking for international distribution so customers can get their parcel quicker.

Domestic orders have been reaching their destinations in the given shipping time thus far. We will continue to update.

Express orders are not overnight - they are 36 to 48 hour guarantee delivery, depending on location. If your package is not delivered on time, please contact USPS to file a claim for your shipping paid.

Viraldine is not responsible for lost, misdelivered, or stolen packages that are purchased uninsured.