Frequently Asked Questions

Since our inception in 2020 we are reaching people organically through word of mouth and product shares. This is the only way we can advertise at this time.

We DO allow 1 authorized seller on EBAY, but please make sure you purchase from ViraldineLLC - Seller.  

We have grown through organic means by word of mouth, marketing, and social media product shares. Reviews also help with reaching potential customers and building product confidence. 

We strive to process all orders within 24 hours, excluding weekends and holidays. All express shipping options are available at checkout for you to choose the best option. 

If you have a package that is lost, stolen, or misdelivered, please contact USPS or follow the below steps for packages that are purchased uninsured. All priority shipping includes insurance upon shipment.

https://www.shippingschool.com/usps-package-says-it-was-delivered-but-its-not-here-where-is-my-package/

https://www.shippingschool.com/usps-package-says-it-was-delivered-but-its-not-here-where-is-my-package/

**International orders ** Please order knowing there could be issues such as delay in customs. We are also looking for international distribution so customers can get their parcel quicker.

Domestic orders have been reaching their destinations in the given shipping time thus far. We will continue to update. 

Express orders are not overnight - they are 36 to 48 hour guarantee delivery, depending on location. If your package is not delivered on time, please contact USPS to file a claim for your shipping paid. 

Viraldine is not responsible for lost, misdelivered, or stolen packages that are purchased uninsured. 

**WHAT IF I HAVE AN ISSUE WITH AN ORDER?

Email us, please. We do everything we can to ensure customer confidence and satisfaction. We can be reached M-F 9AM to 5PM EST 1-866-259-6863 or via email info@viraldine.com . If you leave a message, we will get right back to you. 

The lower dose of .5% accommodates the age gap. The .5% can also be used more frequently if needed as well. The 1.5% has more antiseptic and could cause a slight warming sensation, but subsides after a minute or 2. The 1% is a new addition that was placed into inventory on 11/6/21. We offer 1% based on many customer requests since the new data has been made available. 

All are equally the same - it is just a matter of age and how frequent you have the opportunity to apply. 

This is totally up to the buyer - We describe it as sunscreen - the higher requires less applications and the lower can be used more often. the 1% and 1.5% not to exceed 4 applications in 24 hours. The .5% can used every 4 hours and accommodates younger ages- up to 5 times in 24 hours.

We ask everyone to consult their physician as we do not answer medical related questions.

To add the products in your cart, you must first click on the product photo you are interested in. After clicking on the product photo, it will allow you to add it to your cart and also apply coupons at that point.